Refund Policy

At HostLift, customer satisfaction is important to us. This Refund Policy outlines the conditions under which refunds may be issued for our services.

1. Web Hosting Refunds

We offer a refund guarantee on web hosting services under the following conditions:

• Refund requests must be submitted within 7 days of the initial purchase.

• Refunds apply only to first-time purchases of shared hosting or reseller hosting plans.

• The refund covers hosting fees only.

Non-Refundable Hosting Charges

The following are not refundable:

• Setup fees (if applicable)

• Add-on services (e.g., backups, SSL add-ons, extra IPs)

• Renewals or upgrades

• Services suspended or terminated due to policy violations

2. Domain Name Refunds

Due to domain registry rules:

• All domain registrations, transfers, and renewals are non-refundable.

• Once a domain is registered or transferred, it cannot be canceled or refunded.

This applies to all domain extensions.

3. Refund Method

• Approved refunds will be issued using the original payment method.

• Refund processing time may take 5–10 business days, depending on the payment provider.

4. Abuse & Policy Violations

No refunds will be provided if an account is suspended or terminated due to violations of our:

• Terms of Service

• Acceptable Use Policy

• Abuse or illegal activity

5. Chargebacks & Disputes

If a chargeback or payment dispute is filed without contacting us first:

• The account may be immediately suspended

• Any eligible refund will be voided

We strongly encourage contacting our support team before opening a dispute.

6. How to Request a Refund

To request a refund, please contact our support team through:

• Client Area

• Support Ticket System

Include your service details and reason for the request.

7. Policy Changes

HostLift reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.